RESERVATION TERMS & CONDITIONS
1. This Contract is between the SIGNATORY below herein referred to as the CLIENT/ENGAGER and CARLOS A. GOTHONG HOLDINGS INC. (CAGHI) doing business under the name of SUGBUTEL FAMILY HOTEL.
2. This Contract serves as a confirmation of the booking of the CLIENT/ENGAGER with CAGHI.
3. The Sugbutel accommodation should only be used for the purpose stated in the Contract.
4. Engager agrees to follow the House Rules of the Hotel during their stay. Sugbutel reserves the right to end the stay of and/or collect charges from the CLIENT/ENGAGER if there are confirmed violations committed by the CLIENT/ENGAGER or by group and/or individuals represented by him.
5. The Client/ Organizer/ Engager shall be held fully responsible for any actions that his/her guest will or may commit within the SUGBUTEL premises.
6. Sugbutel is not liable for items of guests lost or damaged during their stay at the Hostel. Any loss, damage or injury that SUGBUTEL and its personnel suffers attributable to the acts of omission or commission of the Client/Engager and/ or his guest during the contracted period shall give rise to the CLIENT/ENGAGER’s liabilities without prejudice to the former's rights to recover under existing laws.
7. No alterations such as hammering and painting on walls and columns are allowed. Should the CLIENT/ENGAGER or the group and/or individuals represented by him be proven to violate this rule, damages incurred on the property shall be charged to the CLIENT/ENGAGER.
8. Postponement of bookings to another date or time shall be allowed only if made fourteen (14) calendar days prior to the date of arrival and if the accommodation is available on the date of re-schedule.
9. Cancellation, at the instance of the CLIENT/ENGAGER, shall be valid only if made in writing and refund for a valid cancellation shall only be issued under the following conditions:
- Cancellation received at least 14 days before the booked date of stay - 90 % of the total amount
- Cancellation received within 14 days before the booking date - NO REFUND.
- Cancellations of reservations under any promotional offers of Sugbutel shall be governed by the terms of the promo. If no provision therein pertains to cancellations, it is understood that the cancellation shall not entitle the CLIENT/ENGAGER to refund irregardless of when the notice of cancellation was presented.
10. Notice of the election of the CLIENT/ENGAGER to effect the reduction either of the contracted days of stay or of the contracted number of guests should be made at least 15 days prior to the booked date of stay otherwise, NO proportionate reduction of the charges shall be allowed to his favor and CLIENT/ENGAGER shall be liable for the amount corresponding to the charges for number of days of stay or number of guests originally agreed upon.
11. 'NO SHOW' or failure of the CLIENT/ENGAGER to avail of the accommodation herein contracted, for whatever reason, shall forfeit in favor of Sugbutel all the amounts paid by the CLIENT/ENGAGER hereunder. Further, in SEND BILL transactions , the CLIENT/ENGAGER shall be liable for the total number of persons indicated in the Letter of Authority or any other communication indicating the number of guests regardless of whether or not the said number actually avail of the services of SUGBUTEL on the contracted date.
If, upon the request of the CLIENT/ENGAGER, transportation services and/or tour packages and/or meal packages will be provided or made available to CLIENT/ENGAGER during the duration of his stay at Sugbutel, the participation of CARLOS A. GOTHONG HOLDINGS, INC. in the provision of either or both of the above said services is limited to that of an "in gratis' assistance with respect to CLIENT/ENGAGER and referral with respect to the entity providing the transportation and/or tour packages and/or meal packages. Proceeding, the contract pertaining to the provision of transportation services and/or tour packages and/or meal packages shall be exclusively between CLIENT/ENGAGER and the entity providing the same. Hence, CLIENT/ENGAGER hereby hold CARLOS A. GOTHONG HOLDINGS, INC. free and harmless from any and all incidents arising therefrom. This provision holds true notwithstanding the fact that the payment of the CLIENT/ENGAGER for the transportation services and/or tour packages and/or meal packages shall be coursed through CARLOS A.
12. If you opted to pay via bank, please see bank details below. Please make your deposit within 48 hours from time of booking in order to confirm your reservation.
Failure to do such, hotel will release the beds/rooms to other guests. Please call us to confirm availability of beds/rooms after this period.Please email the scanned deposit slip to us so we could verify the payment.
Deposit payment through any of the bank accounts:
Bank: BPI North Reclamation Area, Cebu City
Account Number: 9121-0044-34
Account Name: Carlos A. Gothong Holdings, Inc.
Bank: Banco De Oro (BDO), North Reclamation Area, Cebu City
Account Number: 0029-2800-7917
Account Name: Sugbutel Bed & Shower